Review Policy
Your feedback helps us serve you better
Our Commitment to Transparency
At AsiaLifeCare, we value honest feedback from our customers. Reviews help us improve our services and assist other customers in making informed decisions. This policy outlines how we handle customer reviews on our platform.
Who Can Submit Reviews
To maintain authenticity, only verified customers can submit reviews:
- You must have an active account with AsiaLifeCare
- You must have successfully received the product you're reviewing
- One review per product per customer
- Reviews must be based on your personal experience
Review Guidelines
We encourage honest, constructive reviews. Your review should:
- Be relevant: Focus on the product, service, and your experience
- Be respectful: Use appropriate language and tone
- Be honest: Share your genuine experience, both positive and negative
- Be specific: Provide details that can help other customers
- Be factual: Base your review on facts, not assumptions
Prohibited Content
Reviews will be removed if they contain:
- Profanity, hate speech, or discriminatory language
- Personal information (yours or others')
- Promotional content or spam
- Threats or harassment
- False or misleading information
- Medical advice or treatment recommendations
- Information that violates patient privacy
- Content unrelated to the product or service
Review Moderation
All reviews undergo a moderation process:
✓ Automatic Approval
Most reviews are currently auto-approved and appear immediately
✓ Review Monitoring
Our team monitors reviews to ensure compliance with guidelines
✓ Response Time
If moderation is needed, we review flagged content within 24-48 hours
Rating System
We use a 5-star rating system:
⭐ 1 Star: Poor - Did not meet expectations
⭐⭐ 2 Stars: Fair - Below average experience
⭐⭐⭐ 3 Stars: Good - Average experience
⭐⭐⭐⭐ 4 Stars: Very Good - Above average experience
⭐⭐⭐⭐⭐ 5 Stars: Excellent - Exceeded expectations
Editing and Deleting Reviews
- You can edit your review at any time through your account dashboard
- You can delete your review if you change your mind
- Edited reviews may be subject to re-moderation
- We reserve the right to remove reviews that violate our guidelines
AsiaLifeCare's Response
We take all feedback seriously. Our team may respond to reviews to:
- Thank customers for positive feedback
- Address concerns raised in negative reviews
- Provide additional information or clarification
- Offer solutions to reported issues
Privacy and Anonymity
Reviews are published with your display name. Your email address and other personal information remain private. Never include sensitive medical information or personal details in your review.
Important Medical Disclaimer
Please Note: Customer reviews reflect individual experiences and should not be considered medical advice. Effects of medications can vary from person to person. Always consult with your healthcare provider before starting, stopping, or changing any medication based on reviews.
Questions or Concerns
If you have questions about our review policy or want to report a review:
Email: asialifecare247@gmail.com
Subject: Review Policy Inquiry